Karl Reed Articles 6

Karl Reed kicked off his working career as a Contact Centre Agent at Multichoice, with great perseverance he worked himself up to Supervisor and later became the National Trainer for the DSTV product launch. He then moved on to become an Account Manager at Telkom, where he spearheaded the Sales arm at Telkom Natal for the North Coast region. Due to his success he soon got promoted to Telkom’s Head Office in Pretoria where he looked after the Presidency, South African Revenue Services, Auditor General and the South African Post Office. In 1998 he began working at Dimension Data as a Solutions Manager, from where he then excelled as the Interactive Intelligence Product Manager for 11 years. In late 2010, when Elingo took over Dimension Data’s role as a South African and African reseller and support services provider for the Interactive Intelligence IP communication suite, Karl went on to becomes Elingo’s Chief Marketing and Solutions Officer. Elingo is a leader in Information and Communication Technology with a specialised focus on Enterprise Multi-Media Contact Centre’s and Enterprise IP Telephony technology. Focusing on the design, sales, implementation and support of the Interactive Intelligence single platform software suite.

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