Nathalie Schooling is an experienced strategist, trainer, and improvement specialist with more than 25 years of expertise in the customer service/experience industry. She founded nlightencx in 2005, which she has grown into a multiple award-winning customer experience company, recognised as South Africa’s leaders in multi-disciplinary CX. Her extensive experience in the South African corporate environment translates into a unique understanding of the challenges facing modern businesses and the increasingly competitive environment in which they have to operate – which allows her to apply proven CX principles and solutions to help them overcome those challenges