Customers expect an easy, hassle-free omnichannel shopping experience; and digital innovation is the answer that retailers have been waiting for. Read more
The online-merge-offline (OMO) model calls on retailers to be bold in reimagining how they operate across all retail channels. Read more
South African customers are highly conscious of what, how and where they buy. Besides being budget-conscious, they're very aware of the impact of their choices, and this year, consumers will increasingly be driven by preferences. Read more
New shopping habits brought on by the pandemic are creating both challenges and also huge opportunities for retailers to rethink their customer retention strategies. The pandemic accelerated key trends that were already well underway. According to Euromonitor International, South African e-commerce grew by 56% in 2020. Master Card data also shows 68% of local consumers are shopping more online […] Read more
