Ritesh Chugh is a senior lecturer in CQUniversity’s School of Engineering and Technology. He teaches to both undergraduate and graduate students in the fields of Information Systems (IS) Management, Process Analysis and Design, and IS Project Management. Ritesh is an enthusiastic and committed educationalist who has been awarded several academic and teaching awards to recognise his teaching excellence, commitment to improved student outcomes and engagement in reflective learning and teaching activities. His work experience in the higher education sector has predominantly been in multi-cultural educational settings, which has provided him with both a domestic and global flair.