Jason Stewart (MD of HaveYouHeard) and his team of Cath Mori, Tracy Dale and Britt Adami, in an effort to understand Facebook Timeline better, tracked just over 30 Facebook Pages, both local and international (including our own Pages which we manage) over the past few weeks since Timeline was introduced. We looked at other studies done […] Read more
The Net Promoter Score is somewhat like Juan Smith in rugby, Banyana Banyana, or nurses in general… highly effective, potentially very powerful, yet highly underrated. It was developed by the renowned measurement guru, Fred Reichheld, in conjunction with Satmetrix, with the initial goal being to identify a loyalty metric with the strongest possible link to […] Read more