It is customer service week. A South African journalist recounts an unfortunate tale of extremely bad customer service. And suggests ways of fixing the mess. Read more
Black people should be afforded the same freedoms as any other race, and recognising injustice is at the heart of the #BLM movement. All lives can’t matter until #BlackLivesMatter. Read more
Why is it that our advertising has generally become so dull and unimaginative? And why do editors have to perpetually print apologies for one cock-up after the other where journalists have s... Read more
How just one word in less than a dozen sparked a nationwide anti-racist backlash… When was the last time you did a spellcheck before sending an all-important email? How many times has autoco... Read more
We’re almost into the last quarter of 2020 and it looks like South Africans are seeing a light at the end of the tunnel, according to South Africa’s Good Things Guy, Brent Lindeque. Read more
Empathy is the secret path to deeply resonant and powerful campaigns, and it is a skill that the best communicators and content creators around the world instinctively deliver in every proje... Read more
