Generation Z will determine the extent to which generative AI will truly advance how we live and work
Born into a world of smartphones, virtual assistants, and the internet, the level of comfort among ‘digital natives’ with the...
Trust and human connection key brand differentiators in the AI era
A changing world is shaking up customer expectations, putting pressure on brands to step up. Even amid rising costs, customers...
Efficiency is at the heart of business growth in 2023 and beyond
We must commit to continuous innovation to solve customers’ problems, ensure seamless service from anywhere, and adapt to customers’ changing...
How a data culture drives better decision making & customer centricity
Every company needs to be a data-driven company. This isn’t an easy shift, however – not because they don’t have...
A net zero future is a collective responsibility
For companies, their brand, reputation, and financial position all depend on having tangible climate action plans.
The top five consumer trends in South Africa and what they mean for business
The customer of today has a number of concerns. Trust, values, and integrity issues are of the utmost significance in...
