Customer experiences are an ever-changing beast. They will ebb and flow with society, and society is less engaged than it used to be. When we get through this pandemic, will we revert back 1... Read more
The future of ecommerce has arrived earlier than expected thanks to Covid-19. While this is good for brands that have an online presence, there is still a vast disconnect between brands and... Read more
As we experienced the first-ever Black Friday (and Cyber-Monday) promotional phenomenon under lockdown, the dominance of online shopping platforms has become crystal clear. Read more
Conscious consumers are championing the resale of goods to reduce waste and extend the active life of garments and other products, and innovators in the retail sector are responding. Read more
Shopping is bound to look different this year, but will stores be pushing for online sales to avoid endless queues, or will retailers tailor the in-store experience to reflect the times? Read more
TV has certainly been resilient in the face of decades of digitisation of the media world. It also has some big challenges to overcome to win in an online-commerce-centric world. Read more
