Tag: human connection

Empathy is a key differentiator in creating exceptional customer experiences in an increasingly tech-driven business world. Labelled a ‘soft skill’, ...

The history of the media industry has been one of ad buyers, sellers and tech/data enablers each pitching and pressing ...

A changing world is shaking up customer expectations, putting pressure on brands to step up. Even amid rising costs, customers ...

The most successful businesses today are becoming organisations which are actively building relationships with their markets, thereby permitting them to ...

Pop quiz. What have you been missing for the last 18+ months? Answer: In-person, human interaction on a broad scale.

I’ve been trawling through some of these 2020 trend lists and they read like a news bulletin running the same ...