Customer experiences are an ever-changing beast. They will ebb and flow with society, and society is less engaged than it used to be. When we get through this pandemic, will we revert back 1... Read more
The future of ecommerce has arrived earlier than expected thanks to Covid-19. While this is good for brands that have an online presence, there is still a vast disconnect between brands and... Read more
Conscious consumers are championing the resale of goods to reduce waste and extend the active life of garments and other products, and innovators in the retail sector are responding. Read more
TV has certainly been resilient in the face of decades of digitisation of the media world. It also has some big challenges to overcome to win in an online-commerce-centric world. Read more
Thirty-seven percent of South Africans are shopping more online, according to a recent Nielsen syndicated study on the impact of COVID-19 on consumer behaviour in South Africa. Read more