Business must be able to answer the question, ‘what is the worst thing that could happen to our company on social media today, and are we ready to deal with it?’. Read more
As media and other businesses reel from ongoing crippling 'intentional brownouts', questionable crisis communication from government and Eskom has created a rumour machine fuelled by social... Read more
One of the easiest ways to solve the majority of brand attacks is to respond quickly. A brand that shows it is listening and does indeed care will go far when it comes to ensuring a solid on... Read more
Communication – the how, who, what, when, where, and why – is what forms the basis of a good crisis preparedness plan. But, more than communication, leaders need to be seen leading. Read more
Some organisations may think that the saying “your company is as good as its reputation” is a cliché, but no saying has ever rung so true. Read more
Crisis communications around the listeriosis outbreak has not been very good so far, with neither the government or Tiger Brands getting on top of what is a vitally important and life-saving... Read more
