Organisations must take stock of where they are in their digital maturity journey. This allows them to determine where they’re at in the present, so that they can define where they want to g... Read more
A study evaluating the consumer experience of online shoppers has highlighted the challenges that continue to face online retailers including ensuring sufficient stock, transaction and deliv... Read more
As much as the digitisation shift was a Darwinian survival tactic, it has also delivered numerous unintended consequences. Read more
Customer experiences are an ever-changing beast. They will ebb and flow with society, and society is less engaged than it used to be. When we get through this pandemic, will we revert back 1... Read more
Raw data, on its own, is close to useless and quickly becomes irrelevant. The far more difficult is interpreting that data and then translating the results into actionable insights and usabl... Read more
By now, most companies have at some level realised that they need to embrace digital transformation. For the most part, however, these efforts are still limited to upgrading IT infrastructur... Read more
