The real value of brand-compliant templates and brand governance lies in the ability to remove the content clutter from the workplace, empowering employees to meet customer expectations and... Read more
Organisations must take stock of where they are in their digital maturity journey. This allows them to determine where they’re at in the present, so that they can define where they want to g... Read more
A study evaluating the consumer experience of online shoppers has highlighted the challenges that continue to face online retailers including ensuring sufficient stock, transaction and deliv... Read more
As much as the digitisation shift was a Darwinian survival tactic, it has also delivered numerous unintended consequences. Read more
Customer experiences are an ever-changing beast. They will ebb and flow with society, and society is less engaged than it used to be. When we get through this pandemic, will we revert back 1... Read more
Raw data, on its own, is close to useless and quickly becomes irrelevant. The far more difficult is interpreting that data and then translating the results into actionable insights and usabl... Read more
