Competition in today’s business landscape has never been fiercer. The market is saturated with brands, and companies are competing for customers in a global landscape. At the same time, cust... Read more
Customer convenience and service is core to the continued success of cinema, just as much as the blockbusters shown and the luxury experiences. Read more
Something to think about: the rate at which emails prompt purchases is three times that of social media, and it also delivers an average order value 17% higher. Read more
Customer experience should be at the centre of everything; technology should be used to drive and enhance it, while freeing up employees to deliver the human touch in customer interactions. Read more
Reputational damage arising from misleading information and fake news as well as brand fails, such as the current Tiger Brands listeriosis crisis, undermines brand value in the minds of cons... Read more
I have long been an advocate of Pick n Pay, admiring and talking up how much they do to both attract and retain customers with their Smart Shopper loyalty programme and their various promoti... Read more
