Report shows like news, brands are experiencing a ‘crisis of trust’
Reputational damage arising from misleading information and fake news as well as brand fails, such as the current Tiger Brands ...
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Tag: customer experience
Pick n Pay’s Smart Shopper card – now junk status?
I have long been an advocate of Pick n Pay, admiring and talking up how much they do to both ...
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The age of the customer means take action or face the consequences
According to Forrester, 2017 will be a year of action. While the company has advised a strong focus on technology ...
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Mobile apps must engage consumers every day
Companies looking for a return on investment on the mobile apps they develop need to think carefully about how they ...
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Cutting through the digital transformation hype and jargon
Words… words … words ... When I speak to clients, I hear many different interpretations of what “digital transformation” is, ...
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