Whenever a major retail brand does something incredibly stupid, I am contacted by the business media with the question: “Does this mean the death of the brand?” My answer is always an emphat... Read more
The year twenty-twenty went from 'twenty plenty' to 'twenty empty' for most people, corporations, and global brands. Read more
How just one word in less than a dozen sparked a nationwide anti-racist backlash… When was the last time you did a spellcheck before sending an all-important email? How many times has autoco... Read more
As we were writing When Crisis Strikes, the world started to turn upside down and inside out as a result of the outbreak of the coronavirus, COVID-19. It arrived, an unwanted visitor, in SA. Read more
One of the most shockingly bad public relations case histories ever developed over the past few days courtesy of Britain’s Prince Andrew. The Duke of York’s interview with the BBC, in... Read more
