Tag: Zuko Mdwaba

Born into a world of smartphones, virtual assistants, and the internet, the level of comfort among ‘digital natives’ with the ...

A changing world is shaking up customer expectations, putting pressure on brands to step up. Even amid rising costs, customers ...

We must commit to continuous innovation to solve customers’ problems, ensure seamless service from anywhere, and adapt to customers’ changing ...

Every company needs to be a data-driven company. This isn’t an easy shift, however – not because they don’t have ...

Resilience is increasingly recognised as a key skill for thriving in the future workplace.

The customer of today has a number of concerns. Trust, values, and integrity issues are of the utmost significance in ...