Solution! Transforming content for the digital age
Successfully transforming a print legacy operation into a thriving multimedia business whose objective is to give their audience the best content ...
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Tag: customer service
Insights 2016: What’s hot in marketing
Each day, I’m sent hundreds of trend reports from around the world and, to save you the trouble of reading ...
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Contact centres, complaints and consumers: Social media has complicated things
Customers are increasingly taking to social media to look for support or lodge complaints. Most businesses today understand this about ...
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Service and social media: are you on top of it?
A growing number of consumers are turning to social media as their first point of contact when they have a ...
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Massive shifts in marketing landscape good for business
There is absolutely no doubt that the era of the marketer has arrived in the corporate world. That is, for marketers ...
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The awesome power of an apology
It is a window of opportunity that has opened up for perhaps just a few years but it is going ...
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