From rhetoric to relevance: Extended retail’s new rules for customer loyalty
The 2025 ASK AFRICA Orange Index reveals that in a fatigued yet resilient economy, empathy, efficiency and fairness are driving ...
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Tag: customer service
When brand promises fail … but the till keeps ringing
In an age where slick branding and carefully crafted mission statements dominate the corporate landscape, many businesses have perfected the ...
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EQ: The most powerful skill for customer service
In an era where AI dominates conversations about customer experience, there is a palpable fear among customer service agents about ...
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Online shopping stumbles at last mile
It is a crying shame that the multitude of online shopping sites are largely incredibly efficient until that frustrating last ...
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Transforming business: 4 MarTech trends to look out for
What brilliant tech solutions does your specific business need in order to thrive? And what trends will make an impact ...
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Listen up! Your business might depend on it
Social listening tools are great assets for businesses to have in 2021; in fact, some might say that they are ...
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