[PARTNER CONTENT] Artificial intelligence is the evolution of bots. One cannot compete with the other in as much the same way as a horse cart cannot compete with a Mercedes Benz. Read more
As we venture into a new decade full of unknowns, we look back on the trends that have dominated the industry over the past year, and those that are set to continue into the '20s. Read more
By now, most companies have at some level realised that they need to embrace digital transformation. For the most part, however, these efforts are still limited to upgrading IT infrastructur... Read more
It’s now well-established that customer communication is vital to the success of any business. But it can only play that role if it meets the wants and needs of the consumers receiving it. Read more