Ultimately, businesses must seek to find the right balance between trust, data, personalisation, loyalty and the customer experience to enable fast growth, and work towards a successful - an... Read more
Brands that want to benefit from data understand the need to think laterally, to analyse and experiment beyond the brief while, crucially, acknowledging, that data without analysis, creativi... Read more
Research conducted at the University of South Africa has found there’s a huge disconnect between the privacy that consumers expect and are legally entitled to, and what organisations are doi... Read more
The use of algorithms has the advantage of displaying banner ads that match our interests, but there are risks involved in their uncontrolled use. Read more
You should be looking at the user data you capture very carefully to ensure you protect this information and to ensure you comply with POPI, if you haven’t already done so. Read more
The ability of journalists to report without fear is under threat from mass surveillance and data retention. Released this week, my UNSECO report Protecting Journalism Sources in the Digital... Read more
