The Publisher Research Council commissioned InSites Consulting to conduct a study among online consumers. This is what they discovered. Read more
Throughout the course of the pandemic, consumers across the globe have realised vast behavioural shifts relative to their day-to-day lives — second-to-none being the way they shop online. Read more
Amazon announced Jeff Bezos is stepping down as CEO almost 27 years after he founded the company to sell books to customers over dial-up modems. Read more
As much as the digitisation shift was a Darwinian survival tactic, it has also delivered numerous unintended consequences. Read more
Customer experiences are an ever-changing beast. They will ebb and flow with society, and society is less engaged than it used to be. When we get through this pandemic, will we revert back 1... Read more
Conscious consumers are championing the resale of goods to reduce waste and extend the active life of garments and other products, and innovators in the retail sector are responding. Read more
