Africa Com kicks off in Cape Town this week. Informa Telecoms and Media will be releasing the results of its recently commissioned Industry Outlook survey at the event.
Some of the findings include the fact that mobile broadband is the biggest single revenue opportunity in Africa in the immediate and longer term. This resonates with Informa’s forecasts that suggest that annual mobile data revenues in Africa will reach $18.5 billion by 2016 accounting for 22% of the region’s total mobile service revenues as compared with 12% in 2011.
“There is more depth to a mobile operator’s customer base in Africa than two or three years ago and, for this reason, mobile network operators (MNO) need to gain a greater insight into their customers’ behavior and offer them services that match their individual needs and preferences,” says Nick Jotischky, principal analyst for emerging market analysis at Informa Telecoms & Media.
“Using this insight to design new business models that combine an MNO’s traditional capabilities (mobility, location) with Internet-style services (search, mapping) will enable a more compelling and personalised set of services to a wider variety of customer segments,” he says. *
Informa Telecoms & Media commissioned the survey for AfricaCom 2012 and will publish the results in its Africa Telecoms Outlook 2013: Seizing new revenue opportunities report at the event in Cape Town between 13 – 15 November.
Mobile data growth will power a number of revenue opportunities. The business case for 4G technology will emerge, according to 70% of the survey’s respondents, as the growth of mobile data services continues to accelerate. Giving mobility to broadband services will empower enterprises and especially SMEs to benefit from more mobile working thereby generating greater business agility.
Yet there remains a large constraint on the ideal of connecting Africa. Even the cheapest mobile phone is still not affordable for many there. There is a powerful message from Informa’s survey: seven out of 10 respondents agreed that operators must use their buying power and distribution networks to make more devices available and device manufacturers need to make more affordable devices.
A central message from the survey is the need for mobile network operators (MNOs) to take notice of the changing demands and characteristics of its customers.
* Jotischky will chair a session at AfricaCom on November 13 discussing Africa’s evolving telecoms market with a number of Informa analysts and copies of the report will be made available there.