Bridging the gap between innovation and authenticity

At the forefront of the challenges and opportunities emerging in the digital media space, Kalyn Fagan outlines the critical need for innovative metrics that reflect the true value and impact of navigating new frontiers.

Digital media – an exciting, adventurous industry – is characterised by constant change and disruption. The rise of digital platforms has empowered content creators and transformed how we consume media, forcing industry players to adapt or fall behind.

It’s an exciting time, but it’s also complex. The pressure to deliver instant results often overshadows the importance of building lasting relationships with audiences – and we risk losing sight of what truly matters: storytelling and the human connection.

Advertising, once focused on reaching and engaging the masses, must now prioritise storytelling as emotional experiences, as authenticity is what consumers crave. While the industry possesses the talent and resources to create impactful campaigns, the pressure to deliver immediate results has sometimes overshadowed the pursuit of creativity.

A common response to this is that either we are overworked or lacking in innovative approaches – but I believe this is where we need to remember why we do media, what it means to truly change a brand into a household name, and the purpose of media: to inform, entertain, inspire and engage.

Major shifts

We are seeing a major shift in every step of the process of the way things have always been done – but how do we ensure efficacy and what does this mean for us within this thrilling industry?

We need to reimagine our approach to navigating the complexity of this industry. By combining data-driven insights with a deep understanding of human behaviour, we create campaigns that truly resonate. This involves moving beyond traditional metrics and focusing on building authentic experiences with audiences.

It is important that we understand that how your brand makes your customer feel is what matters most in retaining their loyalty.

South Africa is a unique country, and we often lose the nuances that would drive massive conversation because brands don’t fully understand how their products are being use in different communities or regions. With the extensive technology, data and tools available to us, we can do better to interact and reach our customers authentically. This naturally increases affinity, engagement, and delivers on objectives.

Voicing true values

At Motherland OMNi we are currently working on an exciting project called Reshaping the Way We Talk Community Radio. Radio, a stalwart, is one of the strongest mediums still, and integrating digital touchpoints and out of home (OOH) with radio drives phenomenal results.

With community radio, the conversation is different, and we need to find to new, effective monitoring and measurement of the true value within this unique medium. Traditional metrics such as BRC listenership figures may not yet capture the full scope of community radio’s impact, as their social media platforms and streaming numbers suggests they have greater audience figures than traditional metrics allow for.

My favourite station, Impact radio, for instance, has 52 000 BRC listeners and 127 000 Facebook followers – although the value is determined by the BRC data.

For most community radio stations, the value sits on the airwaves – not the digital and streaming numbers. We’ve long known that, in communities, affinity is the biggest driving force.

When brands drive messages through community radio stations, they reach the hearts of the community. And when they do so in the regional/given/native language, they become an integral part of their homes, too.

The challenge we face is: how do we report on this? How do we show the conversion?

New metrics for real impact

Clearly, there is a need for innovative measurement solutions to accurately assess the value of community radio – one that would work in reflecting the true value of engaging our communities. Traditional metrics are falling short in capturing the real impact of these platforms.

We are actively developing innovative methodologies that measure affinity, sentiment, and audience engagement, to provide a more comprehensive understanding of community radio’s effectiveness. But would this be a solution brands would consider implementing?

We need to come together as an industry and look at what’s best for our customers, not just the brand. After all, a truly successful ad campaign is not only dependent on the medium we use; it’s about reaching the customer at the end of that device, station, channel, interaction, or touchpoint.

Bridging the gap

At Motherland, we are at the forefront of this transformation, working tirelessly to bridge the gap between traditional and digital media to contribute to thriving communities. We truly believe in the power of community and the importance of hyper-local connections through unique experiences. Our expertise in community radio has shown us the incredible impact that authentic storytelling can have on brand perception.

Committed to driving innovation and shaping the future of the media industry, we believe in the power of collaboration and the importance of understanding the unique needs of our clients and their audiences.

Let’s work together to create a new era of media that is more effective, engaging and impactful.

Kalyn Fagan, experience manager at Motherland OMNi, oversees brand management and product development, with a strong background in digital integration and hyper-local media touchpoints.