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7 Comments

  1. 1

    Leigh_Andrews

    Great article – Just a note that HelloPeter is there for customers to post feedback on *all* service received, so compliments are also welcome (though these are admittedly overshadowed by the numerous complaints).

  2. 2

    Amanda Watson

    You should also know that in order for those accused of bad service have to pay a fee to hellopeter to be able to do so.

  3. 3

    Tom Purcell

    1.  Following our last call, hopefully we’ve now dealt with your concerns but, as customer satisfaction is our number one priority, please let me know if I can help with you with any other query in the future and I’ll do my best to assist.
    2.  We look forward to resolving your query and wait to hear from you with the information we need to look into the matter further.
    3.  We’re so sorry that you had a less than satisfactory experience with us. We take service to our customers very seriously and your valuable feedback has been discussed with all concerned so that hopefully it won’t happen again.

  4. 4

    Tom Purcell

    1.  Following our last call, hopefully we’ve now dealt with your
    concerns but, as customer satisfaction is our number one priority,
    please let me know if I can help you with any other query in the
    future and I’ll do my best to assist. [there was an extra ‘with’ in there!!]

  5. 5

    Caryn Gootkin

    Tom, please email your entry to editor@themediaonline.co.za. See the challenge invitation at http://themediaonline.co.za/2011/09/our-challenge-to-you-on-international-plain-language-day/.
    Thanks
    Caryn 

  6. 6

    Caryn Gootkin

    That makes me feel a bit awkward. Am I the only one who sniffs a bit of extortion?

  7. Pingback: How bad writing can harm a brand’s image – it’s not hip to be (Wembley) Square (Part 5) - In Other Words

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