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Home News Media business

A wake-up call for corporate communication

The impact executives without media training on brand reputation

by Mkhuseli Vangile
December 12, 2023
in Media business
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A wake-up call for corporate communication

the impact of untrained executives on brand reputation is a looming concern that transcends boardroom dynamics.

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In the rapidly evolving world of media, it’s crucial to equip our leaders with the knowledge and skills to handle media interactions effectively.

Central to this initiative is media relations training, offering key insights into how the media works and the best approaches for leaders to engage effectively with representatives.

It is evident that leaders should never engage with a media representative without thorough preparation and practice, ensuring precise control over the narrative’s trajectory.

Without adequate training, the risk of making mistakes or missing chances to share their story becomes apparent, swiftly turning a potentially positive interview into an unforeseen negative scenario.

In the complex landscape of corporate leadership, the impact of untrained executives on brand reputation is a looming concern that transcends boardroom dynamics.

Executives, the standard-bearers of a company’s values and vision, can become liabilities when lacking essential training in communication, crisis management, or industry-specific expertise.

Trust in brand

This doesn’t just affect what happens inside the company; it reaches customers, investors, and employees, impacting trust and confidence. In today’s fast-paced communication age, the timing of executive actions is critical, as one mistake can quickly become a global issue through digital platforms.

Ultimately, a company’s success depends on the trust people have in its brand.

To maintain this trust, it’s crucial for companies to invest in training programs for their executives, ensuring they can handle the various challenges of modern business and protect the company’s reputation in a competitive market.

Media training is not just a precaution; it is the shield that safeguards against the erosion of brand integrity. Anyone familiar with news coverage understands the potential pitfalls from unexpected media traps.

Social media amplification

Social media amplifies these missteps, turning them into full-blown PR crises that can tarnish a brand’s image in the blink of an eye. In an era where public perception can make or break a company, ensuring that executives are well-versed in effective communication is no longer a luxury but a necessity.

Consistent messaging, crisis management skills and a nuanced understanding of the media’s role are the building blocks of a resilient brand.  

When executives eschew media training, they unwittingly open the door to a host of communication pitfalls. Miscommunication becomes a lurking menace, with the potential to unleash chaos through poorly articulated messages, leaving stakeholders and the public at large in a state of confusion and tarnishing the reputation of renowned brands. 

Orgnanisation exposure and its myriad risks 

Risk of disrepute

Untrained executives may inadvertently disclose confidential or sensitive information due to nervousness, potentially bringing the company into disrepute.

Negative trending 

Executives lacking media training may be perceived as less confident which leads to negative trending on social networks, influencing public opinion and casting shadows on the brand.

Media-induced deception

Under media pressure, untrained executives might provide inaccurate information or even lie, resulting in a surge of negativity surrounding the company and eroding trust. 

Empty promises 

Executives, when unprepared, might make promises under media pressure that the company cannot fulfil, leading to disappointment and further damaging the brand’s reputation.

Consider the scenario where a well-intentioned but untrained executive inadvertently provides inaccurate information to the media. The aftermath is not only a correction process but also a dent in the brand’s credibility, a currency that once lost is challenging to fully regain.

Not theoretical

In conclusion, the narrative of untrained executives contributing to brand downfall is not merely theoretical; it is an urgent call for organisations to prioritise media training as a linchpin for brand resilience in an unforgiving media landscape. 

Investing in media relations training is the key to empowering leaders, allowing them to navigate media interactions with confidence. This ensures that every interaction aligns with the organisation’s goals, turning each encounter with the media into an opportunity for effective communication.

The legacy of a brand should be one of resilience, not regret. 

Mkhuseli Vangile is managing director of the Dynaste Communications Firm.


 

 

 

Tags: corporate communicationsexecutivesmediamedia trainingMkhuseli Vangilepublic relationssocial mediastrategic communicationsThe Dynaste Communication Firm

Mkhuseli Vangile

Mkhuseli Vangile is an integrated marketing communication expert. He is the founder and managing director at The Dynaste Communication Firm.

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