Tag: customer experience

We used to talk about brands speaking to people. Now, they must speak as if they really know people. Welcome ...

Ever found yourself stuck in an endless loop of automated responses, desperately trying to reach a human? It’s like shouting ...

If you’ve heard a lot of buzz about artificial intelligence (AI) and data analytics but felt like it’s only for ...

In today's digital age, where advancements in technology are developing faster than their real-world applications can be envisioned, connecting with ...

Financial fraud in South Africa's consumer market is posing a growing threat. As the use of digital platforms become more ...

It's important to recognise that Gen Z now makes up a significant portion of the global population, spanning from 1997 ...