Tag: customer service

Each day, I’m sent hundreds of trend reports from around the world and, to save you the trouble of reading ...

Customers are increasingly taking to social media to look for support or lodge complaints. Most businesses today understand this about ...

A growing number of consumers are turning to social media as their first point of contact when they have a ...

There is absolutely no doubt that the era of the marketer has arrived in the corporate world. That is, for marketers ...

It is a window of opportunity that has opened up for perhaps just a few years but it is going ...

Almost 20 years ago, I suggested that there was an enormous opportunity waiting for advertisers and their agencies with the ...