Organisations must take stock of where they are in their digital maturity journey. This allows them to determine where they’re at in the present, so that they can define where they want to g... Read more
As much as the digitisation shift was a Darwinian survival tactic, it has also delivered numerous unintended consequences. Read more
Competition in today’s business landscape has never been fiercer. The market is saturated with brands, and companies are competing for customers in a global landscape. At the same time, cust... Read more
Government departments are not generally known for their sterling service and good communication. Most struggle with substandard experiences, where their poor customer experience (CX) hamper... Read more
Personalisation succeeds when companies make it easier for customers to engage, buy, and consume what they want versus the outdated concept of trying to predict the right product, place, and... Read more
Customer experience should be at the centre of everything; technology should be used to drive and enhance it, while freeing up employees to deliver the human touch in customer interactions. Read more
