The Awards Wrap: SA's favourite retailers revealed, entries open for Powerpuff Girls Awards

South Africa’s favourite retailers announced in the 2018 Sunday Times/Sowetan Shopper Survey. Finalists revealed in 2018 Pendoring Awards. Girl Power reigns supreme in Cartoon Network, Save the Children partnership! MultiChoice customer experience manager wins CX Impact Award. Finalists named for Zimbabwe Social Media Awards.

SA’s favourite retailers announced in the 2018 Sunday Times/Sowetan Shopper Survey

Now in it’s eleventh year, the 2018 Sunday Times/Sowetan Shopper Survey, conducted by Kantar TNS South Africa, has announced South Africa’s favourite retailers. The Grand Prix for overall best retailer was awarded to Shoprite, with Pick n Pay and Clicks in second and third places respectively.

The Sunday Times/Sowetan Shopper Survey provides retailers with deep insights about what consumers really think of their brand – where they’re winning, and where they should be doing more.

Sylvie Hurford, Carla Norman and Michele Lagesse of Woolworths, with Greg Bailey of Tiso Blackstar

More than 2 750 adult respondents over the age of 18, from metropolitan and non-metropolitan areas of the country, were randomly selected and interviewed face-to-face. The final results were weighted to represent the population according to StatsSA 2015 mid-year population estimates.

This year’s survey also took into account the new Socio-Economic Measures (SEM’s). Reardon Sanderson, GM: group sales & marketing for Tiso Blackstar, says: “We believe the research delivered to the market through the Sunday Times/ Sowetan Shopper Survey allows SA’s retailers and advertisers to ‘get inside the heads’ of consumers and what drives their preferences for one retailer over another.”

As an indication of how competitive the retail market is, this year’s survey registered 34 new players across 12 categories. Of those 34 additions, 10 were new entrants to the Online Store category, with many of them being established retail brands.

Gerry Nhlapo, Serena Bharuth and Philip du Toit from Clicks Group

Kantar TNS’ approach considers a retailer’s penetration in the marketplace whilst also examining its relative strength amongst its users and its relative attraction amongst non-users – the concept of relative advantage.

Retailers that placed in the top three of a category were awarded with custom-made Trolley trophies created by the Reaboka Foundation, an NGO committed to the empowerment of rural communities.

Here are the 2018 Sunday Times/Sowetan Shopper Survey winners:

*Sunday Times/Sowetan* Shopper Survey Categories	Category Winners
Bed Stores	Bradlows
Furniture Stores	Bradlows
Hardware Stores	Cashbuild
Health and Beauty Stores	Clicks
Pharmaceutical Outlets	Clicks
Entertainment, Online and Book Stores	CNA
Men’s Clothing Stores	Edgars
Shoe Stores	Edgars
Women’s Clothing Stores	Edgars
Electronics and Household Appliances Stores	Game
Wholesalers	Makro
Home Accessories and Décor Stores	Mr Price Home
Grocery Stores	Shoprite
Jewellery Stores	Sterns
Online Stores	Takealot.com
Tyre and Auto Fitment Centres	Tiger Wheel & Tyre
Liquor and Bottle Stores	Tops at Spar
Sports and Outdoor Stores	Totalsports
Telecommunications Stores	Vodacom shop
Kids and Baby Clothing Stores	Woolworths

Herewith the Top 10 rankings in each of the 2018 Sunday Times/Sowetan Shopper Survey categories:

2018 Grand Prix	Index Score
1	Shoprite	83.6
2	Pick n Pay (Supermarket/Hypermarket/ Family Store)	79.61
3	Clicks	78.13
4	Makro	74.18
5	Edgars	72.38
6	Woolworths	72.12
7	Spar/KwikSpar/Super Spar	71.82
8	Tops at Spar	70.23
9	Checkers/Checkers Hyper	67.46
10	Ackermans	67.29

2018
Home Accessories and Décor Stores	Index score
1	Mr Price Home	66.02
2	Sheet Street	65.70
3	Woolworths	63.68
4	Boardmans	61.91
5	Home choice	56.93
6	Edgars	54.10
7	@Home	54.02
8	Ackermans	48.86
9	Builders Warehouse	48.46
10	Pep	46.99
Grocery Stores	Index score
1	Shoprite	83.60
2	Pick n Pay (Supermarket/Hypermarket/ Family Store)	79.61
3	Spar/KwikSpar/Super Spar	71.82
4	Checkers/Checkers Hyper	67.46
5	Woolworths	66.86
6	Fruit & Veg City	56.08
7	Makro	53.68
8	Game (Foodco)	49.14
9	U-Save	49.12
10	Cambridge Food	45.54
Electronics and Household Appliances Stores	Index score
1	Game	67.16
2	Clicks	61.62
3	Makro	60.19
4	Samsung	57.81
5	Dion Wired	57.18
6	Hi-Fi Corporation	56.58
7	House & Home	54.27
8	Shoprite	52.13
9	OK Furniture	50.69
10	@home	50.48
Jewellery Stores	Index score
1	Sterns	60.86
2	American Swiss	58.02
3	Galaxy & Co.	51.74
4	Arthur Kaplan	48.91
5	NWJ Fine Jewellery	47.13
Kids and Baby Clothing Stores	Index score
1	Woolworths	72.12
2	Ackermans	67.29
3	Edgars	61.84
4	Naartjie	61.83
5	Earthchild	59.19
6	Cotton On Kids	54.91
7	Truworths	54.47
8	Jet	53.83
9	Mr Price	53.62
10	Foschini	50.24
Liquor and Bottle Stores	Index score
1	Tops at Spar	70.23
2	Shoprite Liquor Shop	62.48
3	Pick n Pay Liquor	60.53
4	Makro Liquor	57.80
5	Prestons	57.43
6	Liquor City	54.92
7	Ultra Liquors	54.71
8	Checkers Liquor Shop	52.29
9	Metro Liquor	49.24
10	Liquorland	48.93
Men’s Clothing Stores	Index score
1	Edgars	69.88
2	Woolworths	65.89
3	Markham	64.17
4	Truworths	62.51
5	Mr Price	61.30
6	Sportscene	58.04
7	The Hub / Meltz	54.77
8	Cotton On	53.59
9	Identity	52.92
10	Old Khaki	52.85
Online Stores	Index score
1	Takealot.com	57.66
2	Woolworths.co.za	54.84
3	Mrp.com	43.50
4	PicknPay.co.za	43.46
Shoe Stores	Index score
1	Edgars	72.14
2	Woolworths	68.67
3	Spitz	65.48
4	Timberland	53.04
5	Jet	51.29
6	Green Cross	50.74
7	Tekkie Town	50.19
8	Rage	48.71
9	Nine West	48.69
10	Fabiani	48.25
Entertainment, Online and Book Stores	Index score
1	CNA	62.05
2	Musica	60.90
3	Top CD	57.83
4	Exclusive Books	57.64
5	CUM	57.39
6	Takealot.com	55.39
7	Van Schaik	54.31
8	Look & Listen	52.42
9	Shoprite DVD/CD Section	49.68
10	Pick n Pay DVD/CD Section	45.31
Furniture Stores	Index score
1	Bradlows	58.77
2	House & Home	56.43
3	OK Furniture	54.61
4	Russells	54.10
5	Lewis	53.40
6	Fair Price	51.99
7	Mr Price Home	50.57
8	@home	49.87
9	Furniture City	47.52
10	Akhona	44.36
Hardware and Building Stores	Index score
1	Cashbuild	66.13
2	Build It	61.46
3	Builders (including Warehouse, Express, Trade Depot)	59.70
4	Timbercity	51.69
5	Mica	50.05
6	D.I.Y Depot	48.68
7	Kwik Build	47.96
8	Jack’s Paint & Hardware	46.19
9	BUCO	44.77
10	Boxer Build	40.32
Health and Beauty Stores	Index score
1	Clicks	77.03
2	Dischem	66.00
3	Truworths	50.30
4	Woolworths	48.92
5	Edgars	48.11
6	Red Square	44.84
7	The Body Shop	41.84
8	Foschini	41.01
9	JetMart	32.91
Pharmaceutical Outlets	Index score
1	Clicks	78.13
2	Dischem	67.09
3	Medirite (Shoprite/Checkers)	54.49
4	Link Pharmacy	49.45
5	Pick n Pay Pharmacy	45.13
6	Spar Pharmacy	44.33
7	Alpha Pharm	42.02
Sports and Outdoor Stores	Index score
1	Totalsports	66.23
2	Sportscene	60.89
3	Adidas	57.91
4	Nike	56.94
5	Edgars Active	53.97
6	Mr Price Sport	53.46
7	Cape Union Mart	52.25
8	Studio 88	50.41
9	Sportmans Warehouse	48.39
10	Sneakers	42.94
Telecommunications Stores	Index score
1	Vodacom shop	66.51
2	Pepcell	66.09
3	MTN store	60.19
4	Telkom Stores	53.57
5	Edgars	53.48
6	Cell C store	53.00
7	Game	52.15
8	Woolworths	50.19
9	Ackermans	46.97
10	Pick n Pay	42.15
Tyre and Auto Fitment Centres	Index score
1	Tiger Wheel & Tyre	62.20
2	Supaquick	55.57
3	Hi-Q	55.16
4	Dunlop Zone	54.49
5	Mr Exhaust Mr Tyre	53.58
6	Kwik Fit	50.04
7	Speedy	49.65
8	Autozone	48.57
Wholesalers	Index score
1	Makro	74.18
2	Kit Kat Cash & Carry	59.22
3	Jumbo Cash & Carry	54.47
4	Boxer Superstores	52.49
5	Trade Centre	52.04
6	Metro Cash & Carry	51.47
7	Rhino Cash & Carry	48.32
8	Metro Hyper	46.83
9	Sunshine Cash & Carry	44.96
10	Checkout Supermarket	44.23
Women’s Clothing Stores	Index score
1	Edgars	72.38
2	Woolworths	70.61
3	Mr Price	66.91
4	Truworths	64.70
5	Sportscene	57.08
6	Foschini	56.87
7	Cotton On	53.99
8	Ackermans	53.69
9	Jet	53.27
10	H&M	52.97
Bed Stores	Index score
1	Bradlows	57.39
2	Mr Price Home	56.62
3	OK Furniture	55.98
4	Russells	53.49
5	Lewis	52.66
6	House & Home	52.38
7	Furniture City	52.05
8	Fair Price	51.92
9	The Bed Shop	50.84
10	Sleepmasters	50.73

Finalists revealed in 2018 Pendoring Awards

Student Taurai Valerie Mtake accepts a gold Pendoring for her Ndebele campaign at last year’s Pendoring Awards.

The shortlisted finalists for this year’s edition of the Pendoring Awards have been announced.

For the past 23 years, the awards have been a platform for celebrating and recognising excellent creative and marketing work in South Africa’s 10 indigenous languages, aside from English.

Winners will be announced at a gala event, taking place on 1 November at The University of Johannesburg’s Art Centre.

To see the finalists, click here.

Girl Power reigns supreme in Cartoon Network, Save the Children partnership

If the number of entries already received for the Powerpuff Girls Awards are anything to go by, then many young girls are quietly playing their roles in society through innovation, creativity and technology.

The PPG Awards were launched in August with the aim to celebrate and empower young African girls between the ages of 9 and 14, who are looking for a platform to showcase their super-powers. These girls are ordinary little girls, with superhero skills, who have done extraordinary things to change their world. The three categories represent each of The Powerpuff Girls’ characters, and projects are being submitted in the fields of Technological Innovation (The Buttercup Award), Social Responsibility and Bravery (The Blossom Award); and finally Art and Creativity (The Bubbles Award).

The PPG Awards selection panel is having fun going through the entries received and thrilled to see that there’s immense potential on the continent. Judging by the inspirational ideas from creative young girls in South Africa and Kenya, the future of Africa is bright, and in the right hands!

Entries close on 15 October 2018; Specific guidelines for each category, and the terms and conditions for entry, can be found on www.DStv.com/PPGAwards. Winners will be announced at the end of October and will receive their award at a Gala Dinner held in Johannesburg in November. Each winner, from each of the three categories, will receive $1 500 to help bring their award-winning entry to life with the help of a dedicated mentor, including Toya Delazy as the artistic mentor.

MultiChoice customer experience manager wins CX Impact Award

MultiChoice has congratulated Clint Payne, senior manager customer experience at MultiChoice, on winning a 2018 CX Impact Award. These awards recognise individuals that exemplify creating an excellent customer experience, and who have made a significant impact on their company and its customers.

Payne has taken the guesswork out of the voice of the customer by providing MultiChoice with a solid customer-based performance metric, paired with a unique insight framework that created the blue print against which the company can design (and redesign) customer experiences.

Commenting on winning the award, Payne said: “It’s quite humbling and a little daunting. I’m fortunate to be part of a small but amazing team who inspire and challenge me every day. I’m privileged to work in a company that really lives Customer First, that gives me the opportunity to flex my customer experience muscles.”